REPLY OF COMPLAINT LETTER

Customer Service

Cool Sports, LLC

8423 Green Terrace Road

Asterville, WA 65435

Tel: 0114 2872222

7 July 2004

Mr Ken Thomas

25 Finch Avenue

Marlborough

Leeds

LS20 2JT

Dear Mr Ken Thomas

Thank you for your letter of 30 June. I am sorry that the estimated period for completion of your a new pair of soccer cleats (item #6542951) has already been exceeded. I realize how much inconvenience this delay must be causing you.

You can send back that item to me and I will exchange it with a new pair of shoes cleats with the same merk and models of the item. I’m so apologize with this mistake because I have much order from the other buyers I hope you can  be understanding of a situasion.

Take it easy and relax at your home at the same time for waiting a new pair of soccer cleats from me.

Please do not hestitate to telephone me if you have any further questions.

Yours sincerely

    Hanik